jra android app temp password problem

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steveapple posted this 16 February 2015

I have been emailed a temporary password for jra find and fix app. When I try to log in using this password I am told correctly that I should change the password. However on ok'ing the dialog I am told the credentials are incorrect and taken back to the login screen. Using the forgot password option causes the server to mail me yet a new temporary password. This leads to the same state of affairs when I try to log in using that password. An absolute impasse. Surely the app and server should accept the temporary password once off?

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Intervate posted this 17 February 2015

Hi steveapple,

Please be advised that there is a known issue with older versions of the app, whereby the functionality around the temporary password used to reset your password does not work as expected. Please make sure that you have installed the latest version of the app from the apps store, and try resetting your password, and please let us know if this solves your issue.

If this does not work, please send the email address you used to sign up for the app to find&fixfeedback@jra.org.za, and we can assist further with resetting your password.

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